Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Lola Milano ("we", "us" or "our") collects, uses and shares your personal information when you visit or make a purchase from our store (the "Services"). By using the Services, you agree to the collection and use of your information as described in this policy.

INFORMATION WE COLLECT

• Information you provide: name, email address, shipping and billing address, phone number and any message you send us.

• Order information: products purchased, order history and payment confirmation. Card details are processed securely by our payment providers and are never stored by us.

• Device and usage information: IP address, browser type, pages viewed and similar data collected automatically through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

• To process and ship your orders, send order and shipping confirmations, and handle returns.

• To answer your questions and provide customer support.

• To send you marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in our emails.

• To improve our store, prevent fraud and keep the Services secure.

• To comply with our legal obligations.

HOW WE SHARE YOUR INFORMATION

We share personal information only with service providers that help us run our business, such as Shopify (our e-commerce platform), payment processors, shipping carriers and fulfillment partners, analytics and marketing tools. We may also share information when required by law or to protect our rights. We do not sell your personal information.

COOKIES

We use cookies to make the store work, remember your preferences and understand how visitors use our site. You can manage your cookie preferences through the cookie banner and your browser settings.

DATA RETENTION

We keep your personal information for as long as needed to provide the Services, fulfil your orders and meet our legal, tax and accounting obligations.

YOUR RIGHTS

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of marketing or the sale or sharing of personal information. California residents and residents of other U.S. states with privacy laws can exercise these rights as well. To make a request, email info@lolamilano.com. We will not discriminate against you for exercising your rights.

INTERNATIONAL TRANSFERS

Your information may be processed in countries other than your own, including the United States and the European Union. When we transfer data, we use appropriate safeguards as required by law.

CHILDREN

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16.

SECURITY

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

CONTACT

For any questions about this Privacy Policy or your personal data, contact us at info@lolamilano.com.